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Frequently Asked Questions from Amorcare customers. Find out more about delivery, invoicing, return policy and accounts.

General Questions

1. What is AmorCare?
AmorCare is an online store based in the UK, specializing in high-quality medical supplies and equipment for individuals, healthcare providers, and institutions.

2. Who can purchase from AmorCare?
Anyone in need of medical supplies, including individuals, hospitals, clinics, and care homes, can shop at AmorCare.

Orders and Shipping

3. How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. You can pay securely using various payment methods.

4. Where do you deliver?
We deliver to all locations across the UK. For international delivery inquiries, please contact our support team.

5. How long does delivery take?
Standard delivery usually takes 2-5 business days. Expedited shipping options are also available at checkout.

6. What are your delivery charges?
Delivery charges depend on your order size and location. Orders over £[X] may qualify for free shipping.

 

Products

8. What types of medical supplies do you offer?
We offer a wide range of products, including first aid kits, diagnostic tools, wound care items, personal protective equipment (PPE), mobility aids, and more.

9. Are your products certified?
Yes, all our products meet UK and EU medical safety standards and certifications.

10. Do you offer bulk purchase options?
Yes, we provide discounts and special terms for bulk purchases. Contact us for more details.

Returns and Refunds

1. What is your refund policy?
You can request a refund within 30 days of purchase, provided the product is returned in its original condition with all packaging, labels, and accessories, along with proof of purchase.

2. Which items are non-refundable?
Refunds are not available for:

  • Used, altered, or damaged products
  • Items marked as “Final Sale” or “Non-Returnable”
  • Gift cards and promotional items

3. How do I initiate a return?
Contact our Customer Service team at info.amorcare.co.uk@gmail.com or call +44(0)7494848102 with your order number and details. Once approved, you’ll receive a Return Authorization Number (RAN) and instructions.

4. Who covers return shipping costs?
Customers are responsible for return shipping costs unless the item was damaged or defective upon delivery.

5. How long does it take to process a refund?
Refunds are processed within 7-10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method or as store credit if unavailable.

6. Do you offer exchanges?
We do not currently offer direct exchanges. Please follow the refund process and place a new order for the desired item.

7. What if my product arrives damaged or defective?
Contact us immediately if your product arrives damaged or defective. We will arrange for a replacement or refund at no additional cost to you.

For further questions, contact our support team: