Checkout

 Amorcare Supplies Company Limited Refund Policy

 

Introduction

At Amorcare supplies Company Limited, we strive to ensure that our customers are completely satisfied with our products. If for any reason you are not satisfied with a product you have purchased from us, we offer a comprehensive refund policy to address your concerns. This policy outlines the conditions and procedures for requesting a refund.

 

Eligibility for Refunds

  1. Time Frame: Refund requests must be made within 30 days of the purchase date.
  2. Condition of Product: The product must be returned in its original condition, including all packaging, labels, and accessories.
  3. Proof of Purchase: A valid proof of purchase (e.g., receipt, order number, or confirmation email) is required for all refund requests.

 

 Non-Refundable Items

The following items are not eligible for refunds:

– Products that have been used, altered, or damaged after delivery.

– Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

– Gift cards and promotional items.

 

 Refund Process

  1. Initiate a Refund Request:

– Contact our Customer Service team via email at support@info.amorcare.co.uk@gmail.com or call us at [+44(0)7494848102].

– Provide your order number, a description of the issue, and any supporting photos or documents.

 

  1. Return Authorization:

– Our Customer Service team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and return instructions.

– Do not send the product back without a Return Authorization Number.

 

  1. Returning the Product:

– Securely package the product, including all original packaging and accessories.

– Clearly mark the Return Authorization Number on the outside of the package.

– Ship the package to the address provided by our Customer Service team. Customers are responsible for return shipping costs unless the product was damaged or defective upon arrival.

 

  1. Inspection and Refund:

– Upon receiving the returned product, we will inspect it to ensure it meets our refund eligibility criteria.

– If the return is approved, we will process your refund within 7-10 business days. Refunds will be issued to the original method of payment. If the original payment method is unavailable, we will issue store credit for the equivalent amount.

 

Additional Information

– Exchanges: We currently do not offer direct exchanges. If you wish to exchange a product, please follow the refund process and place a new order for the desired item.

– Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

– Shipping Refunds: Original shipping charges are non-refundable unless the return is due to a damaged or defective product.

 

 Contact Us

If you have any questions or need further assistance, please do not hesitate to contact our Customer Service team:

 

– Email: info.amorcare.co.uk@gmail.com | amorcaresales@gmail.com

– Phone: 03300434665

– Address: [35 HARTINGTON STREET, CHATHAM,ME4 5PH]

 

We appreciate your business and are committed to providing you with the highest quality products and customer service.

 

Thank you for choosing Amorcare supplies Company Limited.

 

—

 

This refund policy is effective as of purchase and is subject to change at any time. Please review it periodically for updates.